Be a part of something better
At Assistifier, we are dedicated to building a dynamic community of skilled professionals who are passionate about delivering excellence. Our focus is on fostering both individual and team growth within a supportive environment that values creativity and collaboration. We believe that success comes from continuous learning and innovation, which is why we provide ample opportunities for professional development.
Transparency, mutual respect, and inclusivity are at the core of our culture, ensuring that every team member has the chance to thrive and make a meaningful impact.
Life at Assistifier
Life at Assistifier goes beyond work; it’s about becoming part of a vibrant and inclusive community where every individual is valued. We believe in fostering an atmosphere that encourages collaboration, creativity, and a strong sense of belonging. From learning new skills to participating in team-building activities, every day at Assistifier offers opportunities for growth and development. Our work environment is dynamic, fun, and geared towards helping each team member achieve their best. Being part of Assistifier means working in a space where you are supported, challenged, and inspired.
Assistifier Culture
TextAssistifier prides itself on a culture of inclusion, openness, and mutual support. We value the contributions of every individual, promoting a work environment where diverse ideas are welcomed and respected. The company encourages continuous learning, ethical practices, and actively engages in creating a positive impact within the community. Our culture is centered around teamwork, where everyone works towards shared goals while having the freedom to express their unique talents.
Equal Employment Statement
Employment decisions at Assistifier are conducted without consideration of factors such as age’, race, color, religion, gender, disability status, and marital status. Assistifier ensures the full confidentiality of the data it processes.
Why Should You Join Us?
Joining Assistifier means being part of a purpose-driven team where your growth and well-being are a priority. We offer competitive compensation, personal development programs, wellness initiatives, and a healthy work-life balance. If you seek a dynamic environment to harness your skills and contribute meaningfully, this is the place for you. We value empathy, humor, and clear communication—especially with a U.S. or UK accent.
Join us if you excel in critical thinking, time management, problem-solving, and maintaining professional composure. At Assistifier, your success is our success.
Open Positions
Customer Care, Crafted With
Excellence
Job Overview:
We are seeking exceptional individuals to revolutionize the realm of customer experience through their adeptness and customer-centric ethos. As a Customer Support Specialist, you will be entrusted with resolving a myriad of customer inquiries via written communication channels, all while embodying a positive demeanor. This role necessitates adeptness with the keyboard and intellect, enabling you to promptly devise solutions to ensure an unparalleled customer journey.
Job Description:
Assist customers in navigating and addressing concerns related to purchases made through e-commerce platform.
Exemplify an unparalleled customer experience in alignment with predefined performance benchmarks and our client’s core values.
Engage with customers promptly and effectively through email correspondence.
Deliver service with a blend of friendliness, efficiency, and attentiveness, ensuring customer satisfaction remains paramount.
Document each customer interaction comprehensively, noting queries and their corresponding resolutions.
Offer alternatives for products or items that may not be available on our e-commerce platform.
Adhere to established protocols and procedures while delivering resolutions to customer inquiries.
Stay abreast of system updates and procedural alterations to ensure accurate assistance.
Exhibit proficiency in managing objections and addressing customer pushbacks with tact and diplomacy.
Job Specifications:
Minimum Graduation or equivalent.
Exceptional written and verbal English communication skills.
Typing speed of at least 40 words per minute (WPM).
Proficiency in MS Office suite, particularly MS Excel and MS Word.
To apply for this exciting opportunity, please fill out the application form provided or send your resume directly to careers@assistifier.com. We look forward to reviewing your qualifications and learning more about how you can contribute to our team.
Job Overview:
As a Live Chat & Email Support Executive, you will be the primary point of contact for our customers, offering assistance and resolving queries via chat and email communication channels. You will play a crucial role in ensuring customer satisfaction by providing prompt and accurate responses, documenting interactions, and escalating complex issues as necessary. This position requires excellent communication skills, attention to detail, and a customer-centric approach.
Key Responsibilities:
Respond promptly to customer inquiries via live chat and email.
Provide real-time support to address customer questions, concerns, and requests.
Document each customer interaction, including questions, issues, and resolutions, in our internal systems.
Coordinate with customers via live chat and email to provide updates, information, or resolutions.
Escalate unresolved issues to the appropriate internal or external teams for further assistance or resolution.
Collaborate with team members to continuously improve support processes and enhance the customer experience.
Job Specification:
Education: Graduation or above.
Communication Skills: Excellent verbal and written communication skills.
Technical Skills: Proficiency with MS Office, particularly MS Excel, for documentation and reporting purposes.
Flexibility: Ability to adapt to changing priorities and work in a dynamic environment.
Customer-Centric Attitude: A genuine desire to help customers and ensure their satisfaction.
Adaptability: Ability to quickly learn and understand new products, processes, and technologies to better assist customers.
To apply for this exciting opportunity, please fill out the application form provided or send your resume directly to careers@assistifier.com. We look forward to reviewing your qualifications and learning more about how you can contribute to our team.
Job Overview:
As a Chat Support Specialist, you will be responsible for providing exceptional customer service by handling queries, requests, and complaints from customers via chat communication channels. You will follow standard processes and procedures to efficiently and effectively resolve customer issues, ensuring superior customer engagement and satisfaction. Flexibility is crucial for this role as agents are required to work in all three shifts (morning, evening, and night), with shifts rotating periodically.
Responsibilities:
Handle queries, requests, and complaints from customers tactfully and professionally via chat.
Follow standard processes and procedures to provide solutions and resolutions to customer issues.
Provide customer service at every interaction, ensuring end-to-end resolution by taking complete ownership of the customer in every transaction.
Achieve superior customer engagement and ensure a significant improvement in customer experience through attentive and personalized support.
Overcome objections and handle customer pushback effectively to address concerns and ensure customer satisfaction.
Qualifications:
Education: A-Levels/Intermediate.
Empathetic Nature: Possess a natural instinct to empathize with users and understand their needs and concerns.
Communication Skills: Excellent verbal and written communication skills are essential for effectively interacting with customers via chat.
Language Proficiency: Native or bilingual spoken and written English skills are required to communicate effectively with English-speaking customers.
Detail-oriented: Ability to pay attention to detail and accurately document customer interactions and resolutions.
To apply for this exciting opportunity, please fill out the application form provided or send your resume directly to careers@assistifier.com. We look forward to reviewing your qualifications and learning more about how you can contribute to our team.
Job Overview:
We are currently seeking dedicated and professional individuals (Males and Females) to join our team as Customer Service Representatives. In this role, you will be responsible for handling client interactions, ensuring prompt and efficient communication, and providing exceptional support to our clients and guests. The ideal candidate will have experience in calls and email support, possess fluent English communication skills, have a very good accent, and be tech-savvy.
Responsibilities:
Answer Inbound Calls: Provide prompt and professional support to clients and guests, addressing their queries and concerns effectively.
Client Intake and Onboarding: Manage the intake process for both existing and new clients, ensuring a seamless and efficient experience.
CRM or PMS Management: Proficiently handle CRM tools to manage client information, track leads, and facilitate communication and follow-ups.
Taking Notes: Accurately record details of client interactions, ensuring all pertinent information is captured for future reference.
Follow-up with Leads: Proactively follow up with leads to ensure progression through the sales funnel.
Lead Management: Track and manage leads, ensuring timely and efficient responses
Qualifications:
Proven experience as a virtual assistant or in a similar customer service role.
Excellent communication and interpersonal skills.
Proficiency with CRM systems and technology.
Ability to work independently and manage time effectively.
Fluent in English (additional languages are a plus).
Experience with US Property Management is advantageous.
Flexible availability to work US hours and weekends.
To apply for this exciting opportunity, please fill out the application form provided or send your resume directly to careers@assistifier.com. We look forward to reviewing your qualifications and learning more about how you can contribute to our team.